• Completed LLB Degree with strong academic transcript.
• Completed law school (advantageous but not compulsory).
• The candidate should possess and exude an energetic and result-driven attitude.
• The candidate should be willing to work after-hours, should operational circumstances so dictate.

• Previous experience in a law firm would be an advantage but is not compulsory.

• Ability to conduct legal research.
• Strong communication skills.
• Very well-spoken.
• Administratively strong.
• Fluent in English.

• Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
• Matric / Grade 12 (compulsory)
• Clear criminal and credit record
• Proficiency in English (additional languages beneficial)
• Willingness to work shifts, including weekends and public holidays if needed
• Basic computer literacy, including MS Office and email

Candidates must have 3–5 years’ experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:

• Creating and launching call, SMS, and email campaigns
• Analysing book performance and developing collections strategies.
• Ensuring adherence to and regular review of strategies in line with operational/client requirements.
• Initiating actions and campaigns to optimise collections and reduce exposure on the department’s book.
• Attending client meetings, providing stats and reports
• Resolving queries and managing staff performance, including coaching and training.
• Conducting quality checks on calls and admin output.
• Supporting ad hoc managerial duties as required.

• Strong administrative and organisational skills.
• Resilience under pressure and ability to handle challenging interactions with clients/debtors.
• Analytical thinking and a proactive approach to problem-solving.
• Effective interpersonal and leadership skills.

• Debt Recovery Experience on bank products.
• Collection system experience – Excalibur 4 advantage.
• Good telephone etiquette.
• Ability to handle pressure.
• Ability to handle difficult clients/debtors.
• Speak or understand Afrikaans.

• Strong communication skills.
• Administrative skills -STRONG.
• Proficiency in MS Word, Outlook. Good in Excel and management of data.
• Hard working.

• Willing to work overtime on Saturdays and/or during the week.
• Seeking fast learning, hardworking and self-motivated candidates.

• Matric/Grade 12 (compulsory)
• Minimum 4 years’ experience in a call centre or financial services environment as a manager.
• Exposure to banking platforms and recovery processes.
• Proficiency in Microsoft Office.
• Clear criminal and credit record.
• Strong command of English (additional languages advantageous).
• Willingness to work shifts, weekends, and public holidays as needed.

• Excalibur 4 (including admin functions)
• Calibi Software and Rocketmailer
• FICO and ABSA recoveries systems
• Strong Excel skills (pivoting, sorting, formula use)

• Manage daily call centre operations and agent productivity.
• Lead and optimise inbound and outbound recovery campaigns.
• Monitor collections performance and analyse book data to enhance efficiency.
• Develop and implement effective work processes and collection strategies.
• Conduct performance discussions and provide coaching to agents.
• Approve and monitor leave, shifts, and staff performance metrics.
• Provide feedback and reporting on campaign effectiveness (calls, SMS, emails).
• Attend client meetings and accurately interpret client KPIs into operational goals.
• Use software tools such as Excalibur 4, Calibi, Rocketmailer, FICO, Freshdesk, and Excel (pivot tables, formulas).

• Excellent people and communication skills (high EQ and IQ).
• Strong attention to detail and analytical thinking.
• Capability to lead, motivate, and train teams.
• Flexible, adaptable, and capable of working under pressure.
• Skilled in collections strategy execution and campaign development.